Optimising Passenger Handling: Ink Mobile Agent Increases Capacity by up to 35%

Learn how Ink Mobile Agent technology optimises passenger handling in the aviation industry, increasing capacity by up to 35%. Watch the video now.

Optimising Passenger Handling: Ink Mobile Agent Increases Capacity by up to 35%
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Success Stories
Published
March 28, 2023
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1 minute
Mobile
Self-Service

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Sleek v2.0 public release is here

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What has changed in our latest release?

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All new features available for all public channel users

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Coding collaboration with over 200 users at once

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The aviation industry has faced significant challenges in handling the increasing passenger traffic with reduced staffing, leading to longer wait times and decreased customer satisfaction. In a recent trial with TUI Airline across multiple airports, the Ink Mobile Agent solution has proven to be a game-changer by increasing passenger handling capacity by up to 35% in five days. The pilot project has led to reduced wait times at check-in and more efficient use of self-service bag drop.

During the trial, we received positive feedback from TUI Airline passengers, who were impressed by the effectiveness of Ink Innovation’s solution. One passenger was grateful that TUI rep printed their boarding pass, saving them the hassle of queueing at a desk. Another noted:

'I'm really impressed by the technology - a TUI agent checked my family in on the spot, in no time!'

If you're curious about how long it had taken to redesign the process and achieve such results, watch the video below. 

Take advantage of the opportunity to optimise your passenger handling capacity and provide your customers with an outstanding experience. Contact us today to learn more about how our Ink technology can help your airline.

Media Enquiries
media@innovation.ink
Optimising Passenger Handling: Ink Mobile Agent Increases Capacity by up to 35%

Monika Glibowska

Digital Marketing Manager
About the Author

Monika is the Digital Marketing Manager of Ink Innovation. She experiments with new tactics to continually refine the content marketing strategy. She also designs scroll-stopping content that resonates with readers in the aviation industry.

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