Air travel has been plagued with inefficiencies and frustrations that can cause passengers to dread the experience. Fortunately, advancements in technology and process optimisation have allowed for significant improvements in the airport experience, according to Javed Malik, a renowned aviation expert and the Chairman of the Advisory Board at Ink Innovation.
In his article for Passenger Terminal Today, Javed highlights several key areas where technology has transformed the airport experience. One of the most significant changes is the use of biometric identification technology, which allows passengers to pass through security and boarding gates without the need for physical documents or interactions with the airport staff. Biometric identification relies on facial recognition or fingerprint scanning, and it can greatly reduce waiting times and improve security. However, as travellers may have concerns about privacy, it is vital to ensure proper safeguards are in place to protect their rights and data.
Another area where technology has had a major impact is baggage handling. Javed Malik notes that automated baggage systems have significantly reduced the time it takes for bags to be checked and transferred between flights. They have also helped to reduce instances of lost or delayed luggage, a common source of frustration for passengers.
Furthermore, Javed notes that airlines are increasingly adopting digital solutions to streamline the check-in process. Self-check-in kiosks and mobile boarding passes allow passengers to check in for their flights and pass through security without needing to interact with staff. These solutions save time, reduce the risk of errors, and improve the accuracy of passenger data.
In addition to technology, process optimisation has played a significant role in improving the airport experience. In the article in Ground Handling International, Javed emphasises the importance of collaboration between airlines and airports to improve operational efficiency. This includes optimising ground handling processes to reduce turnaround times and minimise delays. It also means tackling the age-old problem of integration of multiple legacy systems. Both airlines and airports are now implementing scalable and standardised solutions to achieve a simple, risk-free and affordable integration.
Overall, the combination of technology and process optimisation has had a transformative impact on the airport experience. However, Javed believes there is still much more room for improvement, and airports and airlines must continue to collaborate and innovate. As they adopt new technologies and refine their processes, passengers can expect an increasingly efficient, safe, and enjoyable travel experience.
If you're interested in continuing the conversation about improving the passenger experience through process optimisation and new technologies, reach out to our new business division, Ink+, led by Javed Malik.