Stories of transformation with impact

In this weekly FAQ series, Ink experts will explore how airlines transition to Modern Airline Retailing, sharing what it means for service delivery, the changes involved, and the practical steps that make the shift smooth.

How service delivery actually works when both models are live

In this weekly FAQ series, Ink experts will be looking into how airlines transition to Modern Airline Retailing, and sharing what it means for service delivery, what changes, and the practical steps that make the shift smooth.

Direct agreement covers the cloud-based Departure Control System (Ink DCS) that has supported the airport’s operations since 2016

Ink Innovation enables BermudAir’s LaGuardia launch with a fully mobile airport operation

Ink emerges as a key player in IATA’s multi-vendor challenge ‘Modularity in Action’. Two projects put Delivery inside retail flows.

Ink and FLYR: Offer-Order-Delivery working end to end.

Ink, Datalex and PROS prove the concept of a modular Offer-Order-Delivery. Aligned with IATA’s Industry Transition Roadmap and modern retailing standards

What the IATA World Financial Symposium and World Passenger Symposium revealed about Delivery with Orders, modular OOSD, and the shift to mobile and biometrics. Perspective by Ben Waymark, Ink Innovation. Istanbul, Türkiye. 5–6 November 2025.

From the T2RLEngage-2025 Delivery track by Ink Innovation to a practical read.

A perspective by Blaine Powell, Chief Sales Officer at Ink

Ink Innovation and Wintel N.V. partner to digitally transform the passenger experience and hospitality services in Suriname.

A new role for service delivery, by Shawn Richards

Case Study: Ink Innovation and Turkish Technology demonstrate modularity in action

Insights from T2RLEngage-2025: Airport leaders, airlines, and tech innovators on building friction-free passenger journeys, managing disruption, and rethinking data sharing, orchestration, and digital identity.

Aura is the new AI delivery platform from Ink Innovation, built to transform how airlines retail

Airlines talk retail transformation, but still treat servicing as separate. True retailing won’t succeed until every product — from flights to hotels — is designed for delivery.

Faster, simpler procurement for airlines and airports

How JFK Terminal One maintain service throughout system failures and power outages

An interview with Steve Rowland, Executive Director, JFK Terminal One

We’re in London for T2RLEngage 2025, where we’ll explore what Delivery really means—and why airlines need to rethink how they define and manage it. September 22-24

Why Operations and third-party retailing deserve seats at the Offer/Order table.

Shawn Richards, CEO of Ink, and Jasper Quak, Managing Director of BAGTAG, discuss using passenger-owned tech to reduce airport hardware, waste, and friction on The Bagfather podcast.

Watch the IATA Webinar with Ink’s experts on how delivery is evolving beyond standard Departure Control Systems (DCS) to support Offer-Order transition and airline retailing.

Introducing Ink’s new brand identity

Remarks from Victor Alzate, Chief Product Officer, Ink Innovation. IATA Webinar: Offers & Orders Transformation

Shawn Richards on the T2RL Talks podcast

Nicolas Ruiz, Ink’s back-end developer, reflects on how a single internship at Ink Innovation led him from hands-on coding to leading a tech team.

Passenger, cargo, charter and multi-stop routes—Nauru Airlines relies on Ink to manage complex flights and stay connected across the Pacific.

Remarks from Shawn Richards, CEO & Co-Founder, Ink Innovation. IATA Webinar: Offers & Orders Transformation.

Yurik Schwab, Head of Hardware Systems at Ink, explores the shift toward digital-native airport journeys.

Riyadh Air COO Peter Bellew shares insights on proving flights, Ink’s flexibility, cost-saving tech, and a roadmap for biometrics, customer service, and digital retailing.

New partnership rethinks the airline experience for digital-first travellers.

Ink is supporting the launch of Mannheim City Air, a virtual airline based in the strategic hub of Mannheim. The airline aims to improve connectivity for passengers seeking shorter, point-to-point journeys across Europe.

Passenger Terminal Today features Ink’s new passenger handling solution.

Victor Alzate, Ink’s Chief Product Officer, explains why biometric technology in aviation must prioritise people over processes, advocating for modular solutions, data transparency, and inclusive innovation that serves airports of all sizes.

Ink Innovation and Sensec have partnered to enrich Nordic airport experiences amid rising passenger numbers.

A recent Regional Gateway feature explores how digital wallets and biometric technologies are changing the airport experience.

Ink Innovation will unveil the full capabilities of ZERO, its visionary approach to passenger processing, at this year’s Passenger Terminal Expo 2025 in Madrid.

Ink Innovation partners with BAGTAG, the global leader in electronic bag tags (EBTs).

Terminal One Group (TOGA) has certified Air Serbia to use its Disaster Recover System by Ink Innovation at JFK T1.

No one likes waiting in airport lines. Whether it's the check-in counter, security checkpoint, or boarding gate, time spent queuing lessens the excitement of travel. But technology is changing that—fast.

How does someone go from London’s banking sector to co-founding a company that processed 58M passengers in 2024? Janet Richards, CCO and Co-Founder of Ink, shared her journey with Dreamix.

For over 15 years, Nauru Airlines has worked with Ink. Why Nauru Airlines chose Ink Departure Control and Load Control systems to strealine multi-sector Pacific flight management.

Give travellers control and reassurance during their journeys. Ink provides a full ecosystem for you to craft the perfect guest experience.

Ink Innovation is supported by the Community of Valencia to promote its products in new international markets.

Creating revenue opportunities with an AI-driven retailing online Check-in system designed by Ink Innovation.

Axel Schefe, CEO of Marabu Airlines, on his passion for aviation and the drive to build a customer-first airline.

A story of Ink’s Front-End Developer, Nikola Cvetanović

What solution should be used during system outages to ensure uninterrupted check-in, boarding, and flight handling processes?

Meet Ivan Jakovlević, SVP of Operations at Ink. He channels his love of rap into solving complex challenges for airlines.

After a lightning-fast launch, BermudAir CEO Adam Scott reflects on the airline's one-year journey.

How BermudAir launched and expanded operations within eight months to become Bermuda’s first commercial service provider.

How Lizeth Rozo helped shape Ink’s culture of quality and trust

Ink Innovation partnered with T2RL to research the future of Delivery within the Offer Order world— and at T2RLEngage 2024 in London, we did just that.

Retailing Delivery System, a transformative framework designed to reform every aspect of the customer journey

T2RL and Ink conduct joint research into how retailing can play a more important role in operational phase of Offer-Order

From departure control to retailing delivery

T2RL podcast with Shawn Richards about the future of delivery within the Offer Order world.

The story of Martin Aguilera, Lead Software Engineer, about his 20-years journey with Ink.

Lucia Capdepón, Designer at Ink Automation, shares the story of her career.

Airport International magazine explores eco-friendly solutions for airports

Seasoned executive to drive strategic vision for Ink Innovation's product portfolio

Ink Innovation’s strategic partnership with the International Air Transport Association (IATA).

Regional Gateway magazine explores baggage handling solutions with Ink Innovation

Ink Innovation experts ideate on engineering a new generation of electronic bag tags for airport operations.

Ink Innovation secures official EU trademark status to strengthen brand identity across Europe

Shawn Richards, co-founder and CEO of Ink Innovation, about Ink’s path of innovation, mission-critical systems and talents

Ink DCS and Ink Innovation mobile technology are at the heart of Sunrise Airways' mission to reimagine airline operations. The innovative technology is transforming the way the airline manages its services, boosting efficiency.

Janet Richards, co-founder and CCO of Ink Innovation, shares a story of Ink’s journey and reflects on the company's growth

Lübeck Airport manages transformation with Ink Innovation’s technology.

Inside Ink: The story behind our self-service solutions, as told by our Head of Hardware Systems, Yurik Schwab

Ink Innovation shares its vision of the Connected Journeys at Passenger Terminal Expo to reimagine airport operations.

Insights from Blaine Powell, Chief Sales Officer at Ink Innovation – as featured in Ground Handling International, April 2024

Ink receives two awards in the 2024 Airport Technology Excellence Awards.

Interview with Janet Richards, co-founder and Chief Commercial Officer of Ink.

AIS Airlines, a Dutch airline based at Lelystad Airport, has partnered with Ink Innovation to introduce a unified web check-in service to passengers.

Swedish airline Jonair integrates Ink Touch for passenger handling.

Ink welcomes Funsho Salawu as its Chief Operating Officer (COO).

Ink CUPPS, certified by IATA, offers a flexible and cost-efficient solution for passenger processing at airports worldwide.

Ink broadens its offering to airports by forming a strategic partnership with Azinq, a leading specialist in airport software.

How South Africa's most flexible airline, Lift, launched from concept to first flight in just 90 days.

Ink Innovation takes a stance on gender equality, aligning with IATA's 25by2025 to transform the industry and empower women in aviation.

Ink Innovation and LPort supported Riyadh Airport for a 2024 trial project, enhancing passenger processing efficiency.

Ink collaborates with FRS Services, implementing DCS at Munich Airport to optimise check-in, baggage, and boarding operations, while introducing supplementary modules for enhanced ground services.

Dive into Ink's dynamic culture with Chief People Officer Judith Whittaker's key insights.

Ink Innovation's advanced DCS and Web Check-In solutions will help Marabu airline deliver a smooth journey for passengers.

Ink Innovation teams up with Gällivare Lapland Airport to implement Ink DCS, a scalable Departure Control System for improved airline efficiency in the Arctic Circle.

Ink Innovation partners with NAS Colossal Aviation Services to streamline ground handling at O.R. Tambo Airport, improving flexibility and passenger experiences.

In this thought-provoking panel discussion at T2RLEngage 2023, experts from the aviation industry delve into the evolving landscape of Offer-Order DCS.

BermudAir, Bermuda's all-business-class airline, powered by Ink for passenger ops for high-end travel to Bermuda from US.

Villa Air and Ink Innovation: Setting a new standard in air travel for the Maldives

Listen to the insightful podcast interview with Shawn Richards, CEO of Ink Innovation, as he explores the future of airports and aviation technology.

Discover Ink Innovation's role in creating transformative strategies for African aviation at AviaDev Africa 2023.

Explore CONNECT New World insights: transforming regional air travel in the Caribbean and improving efficiency with Ink.

Janet Richards, Ink’s Chief Commercial Officer, shares insights on how embracing OpEx can align investment with innovation and operational excellence.

Insights on affordable modern technology for airports and airlines from Blaine Powell, Chief Sales Officer at Ink

The recent trial with TUI fly proved the effectiveness of Ink’s mobile solutions in increasing passenger handling capacity by up to 35% across multiple airports.