How JFK Terminal One maintain service throughout system failures and power outages
When a three-day power outage shut down operations in 2023, JFK Terminal One needed a way to check in passengers without relying on counters, power, or Wi-Fi. Ink offered them a solution that works anywhere.
JFK Terminal One is one of the busiest international terminals in the U.S., serving around 30 global airlines. In 2023, a three-day power outage exposed a critical gap: there was no viable backup for check-in or boarding. Staff resorted to handwriting boarding passes and manually assigning seats. Even smaller outages disrupted daily operations.
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