By clicking "Accept", you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. View our Privacy Policy for more information.

PreferencesReject ALLAccept
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Beyond DCS: Rethinking delivery for modern retailing

Play video icon
Close modal icon

Shawn Richards and Victor Alzate discuss how delivery is evolving beyond standard Departure Control Systems (DCS) to support Offer-Order transition and airline retailing.

Published
June 16, 2025
reading time
1 minute
Share
facebook [#176] Created with Sketch.

Departure control is no longer enough

To meet the expectations of digitally-native travellers, delivery systems must evolve.

In this airline-only session, Shawn Richards, CEO, and Victor Alzate, Chief Product Officer, of Ink Innovation, discuss how DCS is evolving from legacy infrastructure to a modular, API-driven layer that enables retailing and better servicing in an Offer-Order world.

What’s inside:

  • How DCS is adapting to support Offer & Order
  • Why modular architecture matters more
  • What future-ready delivery looks like in practice

‍

Full video available to airline professionals.

Author

Editorial team
Ink Innovation

Similar Stories

Offer/Order beyond retailing

Perspective
Shawn Richards
Arrow right icon

Why Operations and third-party retailing deserve seats at the Offer/Order table.

Offer/Order beyond retailing

Perspective
Shawn Richards
Arrow right icon

What happens when you remove the kiosk?

Perspective
Shawn Richards
Arrow right icon

Shawn Richards, CEO of Ink, and Jasper Quak, Managing Director of BAGTAG, discuss using passenger-owned tech to reduce airport hardware, waste, and friction on The Bagfather podcast.

What happens when you remove the kiosk?

Perspective
Shawn Richards
Arrow right icon

Ready to transform the passenger journey?

Get in touch