Making travel effortless
We envision a world where every travel experience is shaped by intuitive, elegant technology, and where complexity simply disappears.
We are a team of people who care about travel and technology.
Together we bring airline, airport, technology and product design expertise to make travel simpler and more human.
Our story
Ink began when Shawn Richards, coming off a web development business teamed up with Janet to build the system to replace pen and paper at check-in. They bootstrapped Ink, wrote the first code and focused on product innovation. More than two decades later, that same belief in doing things differently shapes Ink.
What we stand for
Build with purpose
We ship things that solve real problems for travellers and teams. Not features for their own sake.
Choose clarity over complexity, always
We make journeys, systems, and language simpler, so people can see what matters and act with confidence.
Stay bold, stay grounded
We challenge legacy thinking and bring new ideas while staying honest about what works in a live operation.
Keep the human in the system
We put people first. Technology should support human decisions, not replace them.
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From solution provider to innovation partner
What began as a bold idea to replace pen and paper with web-based technology has grown into a platform trusted by airlines, airports, and ground handlers across six continents. Two decades of staying close to operations, and never settling for the status quo.
The first system
Janet and Shawn Richards founded Ink in the UK, developing a web-based Departure Control System for Menzies Aviation.
Expansion across borders
Handled our first flights in Brisbane, Australia, for Menzies Aviation.
Reborn in Spain
Reincorporated in Spain, expanded into Colombia; and partnered with Copenhagen Airport, Jet2, and others.
Partnership with Radixx
Teamed up with Radixx to provide the technology behind RadixxGo, ahead of their acquisition by Sabre.
Building for tomorrow
Pivoted during the pandemic to health tech, digital identity, and blockchain software.
Rapid growth
Opened the Serbian office and grew our development, design, and project management teams by 65%.
The first Service Delivery Platform
Launched the first Service Delivery Platform for the world's first digitally native airline, Riyadh Air.
Trusted by airlines and airports worldwide
We partner with industry leaders and technology providers to build solutions that move the industry forward.
Our leadership
Shawn Richards
Janet Richards
More than a place to work
We are curious, driven, and a little obsessed with getting things right. Read people stories to see what that looks like from the inside.
Think you belong here?
We are always looking for people who challenge convention and care deeply about what they do.
Got a project to innovate?
Work with the team reimagining travel technology for airlines, airports and ground handlers of all sizes. No binding contracts, simple onboarding and technology that delivers.