Modernise service delivery. At your own pace.
Aura - an enterprise-scale platform for service delivery.
Value across business domains
Aura reimagines how airlines interact with people, replacing legacy systems, platforms, and components.
Commercial value
Bring retailing into delivery: activate ancillaries without PSS dependency, and take payments at every touchpoint, not just at booking.
Operational capabilities
Give one operational view of the order: front-line staff see the full order, not a partial PNR, so issues resolve faster with real-time status.
IT strategy execution
Support modular adoption with a PSS-agnostic architecture — any PSS, any OMS — and open APIs that keep your data and your architecture in your own hands.
Built on operational DCS heritage, proven live Order-based Delivery
Elevate service delivery, starting today
Whether you need an advanced DCS today, selected capabilities around your current stack, or a progressive move towards Delivery with Orders.
Advanced Departure Control
Modern technology for daily operations: simple to deploy, flexible to scale, without locking in the architecture.
Selective modernisation
Introduce digital, retailing or servicing capabilities around your current stack. Create value before a broader transformation is required.
OOSD transformation
The operational layer between your Order ecosystem and real-world execution. Capabilities move forward while legacy dependencies stay put.
Deliver the journey across systems, partners and touchpoints
Support check-in, boarding, baggage and government processes across agent, mobile and self-service channels. Extend these capabilities to off-airport scenarios without waiting for a full DCS replacement.
Ready to Fly
Check-in, boarding, seating and baggage, in one connected flow.
Identity Management
Biometrics and Digital ID, built with secure credential storage.
Disruption Management
Recovery, rebooking and passenger communication, together.
Ground Operations
Ramp, turnaround, load control, baggage managmeent, kept on schedule.
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Touchpoints
Mobile app, kiosk- and web check-in, bag drop and self-boarding gate.
Retailing
Selling, servicing and recovering revenue, at every touchpoint.
Turn every touchpoint into a sales channel
Deliver the experience across digital, agent-assisted and self-service channels
One record, one set of rules, every channel.
Serve passengers wherever they choose to be served
One hardware line for every position in the terminal.
Modernise core delivery capabilities without replacing everything at once
Operate with certainty
Connect load control, turnaround, ramp and baggage operations across stations. Give ground teams shared data, live updates to act earlier and keep flights moving.
Load control built for autonomous operations
Use AI and automation to handle routine work. Keep controllers focused on the exceptions that need human judgement.
Turnaround execution with automatic event capture
See system events and ground updates in one live view. Track progress, risks and SLAs for every flight, with a complete operational record.
Ramp-to-load control coordination
Keep ramp teams and load controllers connected throughout loading and offloading. Share progress, changes and completion updates as the work happens.
Connected baggage across the journey
Connect baggage updates with passenger, identity and service data. Keep bag movements visible as part of the wider operation.
Keep operations continuous
Disaster Recovery (DRS)
Backs up check-in, boarding and bag processing the moment the DCS or common-use platform goes down, independent of fixed airport infrastructure.
IROPS
Rebooks affected passengers onto new flights and updates their records the moment a flight is cancelled or delayed.
Passenger Communication
Connects disruption decisions straight to the updates passengers see.
Mobile Agent
Gives agents tools they need to process passengers through disruption without falling back to manual workarounds.
Every passenger action, already measured
Because delivery runs as events rather than batch files, the measurement is a by-product of the operation, not a separate project.
Reports
Dashboards
Stay in control of your architecture
Cloud-native. PSS-agnostic: works with Sabre, Amadeus Altea, KIU, GO7, Avantik or any PSS, plus OMS and over 100 integrations.
Event-driven operations
Every passenger action publishes a real-time event to your webhook. No polling, no missed state changes.
OMS-independent delivery
NDC messaging for Order-native delivery, working with any OMS in your Offer and Order ecosystem.
Connected Interline
Through check-in with your interline partners, with EDIFACT, NDC, API and MCP adapters behind one hub.
Developer-ready integration
Open, documented endpoints with a full developer sandbox: simulate complete flights before any live traffic.
Proven in production
Check-in, boarding, load control, bag drop, ancillaries and lounge — all running natively on ONE Order, with Offer and Order Management.
Start small.
Prove value. Expand.
Talk to the Ink team to design the right roadmap for your business, delivering measurable value at each phase of your transition.