Perspectives

For nearly a century, the airport journey has revolved around check-in, a process designed to verify passengers, allocate seats, and confirm baggage. But in 2025, when data can be gathered in advance, identity verified digitally, and services orchestrated by AI, we must ask why we still run vast infrastructure just to answer questions like “Are you going to fly?” The future of aviation depends on stripping back outdated flows, embracing the most modern tech and focusing on what truly matters: keeping promises to passengers.

Case Study: Ink Innovation and Turkish Technology demonstrate modularity in action

Insights from T2RLEngage-2025: Airport leaders, airlines, and tech innovators on building friction-free passenger journeys, managing disruption, and rethinking data sharing, orchestration, and digital identity.

How vendors see the future of airline technology

Airlines talk retail transformation, but still treat servicing as separate. True retailing won’t succeed until every product — from flights to hotels — is designed for delivery.

How Latin American airlines can stay competitive and agile amid rising costs, tax pressure, and slow infrastructure investment. Perspective by Edson Bezerra, Ink’s Business Developer – Americas, Brazil.

At the recent IATA Offers Orders Transformation Forum, two themes surfaced during our roundtable discussion with airlines. Although Offer/Order is designed as a holistic framework, it still feels — and functions — like a commercially led initiative. Shawn Richards shares his thoughts on the discussion.

Your phone is smarter than the terminal. Isn’t it time airports caught up? That question shaped a recent conversation between Ink CEO Shawn Richards and BAGTAG’s Jasper Quak on The Bagfather podcast.

Shawn Richards and Victor Alzate discuss how delivery is evolving beyond standard Departure Control Systems (DCS) to support Offer-Order transition and airline retailing.